Shipping Policy
Last updated: October 6, 2026
Whether you’re choosing something for yourself or sending a gift to an animal lover, knowing when your jewelry will arrive matters. Here’s what to expect when you order from WithLovePaws.
Where we deliver
We ship to the following destinations:
We ship to the United States and selected international destinations. Shipping availability, costs, and estimated delivery times are shown at checkout based on your address.
Available delivery options depend on your address and are shown at checkout. If your destination isn’t available, contact support@withlovepaws.com before ordering so we can confirm whether delivery is possible.
Preparing your order
Orders are normally processed within Orders are processed within 1–2 business days, excluding weekends and U.S. holidays.. Orders placed on weekends or public holidays begin processing on the next working day.
Processing time covers preparing your order for dispatch. It is separate from the time your parcel spends in transit.
If we cannot dispatch your order within the stated timeframe, we’ll contact you with an updated estimate and explain your options, including cancellation and a refund where required by applicable law.
Estimated delivery times
After your order has been dispatched, our usual delivery estimates are:
Standard shipping: 3–7 business days after dispatch. Expedited shipping, where available: 2–3 business days after dispatch.
The options available for your destination are shown at checkout. Unless stated otherwise, these estimates cover transit time only; please add the order processing time when planning for an occasion or gift.
Customs checks, public holidays, severe weather, and busy delivery periods can affect arrival times. If your order is taking longer than expected, contact us so we can look into it.
Shipping costs
Shipping costs are calculated at checkout based on the address and selected shipping method.
The delivery charge for your order is shown before you complete payment. Any free-shipping offer or promotional delivery rate is subject to the conditions displayed with that offer.
Tracking your parcel
When your order ships, we’ll send a shipping confirmation to the email address provided at checkout, including tracking details where available.
Tracking may take some time to show the carrier’s first scan. A shipping notification can arrive before the parcel’s movement appears in the tracking system.
If you can’t find your confirmation email, check your spam folder or contact us with your order number.
Checking your delivery address
Please check your recipient name, street address, apartment or unit number, postal code, and contact details before placing your order.
If you spot a mistake, email support@withlovepaws.com as soon as possible. We’ll check whether it can still be corrected, although changes may not be possible once the order has been prepared or dispatched.
If an address issue causes a parcel to be returned, we’ll contact you to discuss the next steps and explain any applicable redelivery costs before arranging another shipment.
International orders
International delivery is available to supported destinations shown at checkout.
For orders crossing a border, customs clearance may add to the delivery time. Import duties, taxes, or clearance fees may also apply, depending on the destination.
Where these charges are collected by our store, they will be shown at checkout. Charges not included in the checkout total may be collected separately by customs or the carrier. If you’re unsure what is included, contact us before placing your order.
Delayed or missing parcels
If your parcel appears to be stuck in transit or has not arrived within the expected delivery period, email support@withlovepaws.com with your order number. We’ll review the tracking and work with the carrier to investigate.
If tracking says “delivered” but you haven’t received it, check with other members of your household, building reception, or any safe place used by the carrier. If it is still missing, let us know so we can help investigate.
A delivery scan alone does not remove any rights you have under applicable consumer law. Where an order is confirmed lost or undelivered, we’ll arrange an appropriate resolution in line with those rights.
Damage during delivery
If your jewelry arrives damaged, please contact us with your order number and a description of the issue. Photos of the item and packaging, if available, help us understand what happened.
Keep the packaging while we review the issue, where practical. We’ll explain the next steps and arrange the appropriate remedy.
Returns
If you would like to return an item after delivery, please refer to our Returns & Refunds policy and contact us for instructions and the correct return address.
Contact us
For questions about delivery, tracking, or an address correction, contact the WithLovePaws team:
Email: support@withlovepaws.com Phone: +1 909 312 6847